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Effective Date: 05 October 2026
Last Updated: 05 October 2026
This Privacy Policy explains how PlaceHi, operating as PlaceHi, collects, uses, stores, discloses and protects personal information when you use the PlaceHi Services.
We take privacy seriously and aim to provide clear information about the information we collect and why we use it.
This Privacy Policy applies to:
placehi.com;
PlaceHi applications;
PlaceHi accounts;
Place profiles;
business management features;
user-generated content;
customer support;
communications;
APIs and integrations;
other services that link to this Privacy Policy.
Different laws may provide different privacy rights depending on where you live.
Where local privacy law provides stronger rights than this Policy, those rights apply.
Controller / Data Fiduciary / Responsible Entity:
PlaceHi
Trading as: PlaceHi
Address: 4th Floor, D L Infiniti, Don Bosco More, Sevoke Rd, Ward 43, Siliguri, West Bengal 734001
General Contact: [email protected]
Privacy Contact: [email protected]
Security Contact: [email protected]
Where required by applicable law, PlaceHi may appoint a Data Protection Officer, privacy representative, or other responsible person.
We may collect the following categories of information.
When you create an account, we may collect:
name;
username;
email address;
phone number;
profile photograph;
password credential information;
authentication identifiers;
account preferences;
language;
date of birth or age-related information where required;
account status.
We do not store your Google password when you use Google authentication.
If you choose to register or sign in using Google, Google may provide PlaceHi with information such as:
Google account identifier;
name;
email address;
profile photo;
other information included in the authorized authentication response.
The exact information depends on the permissions and Google service used.
We use this information to:
create or authenticate your PlaceHi account;
secure your account;
identify your account;
provide Google-connected features that you request.
When a business owner chooses to connect a Google Business Profile, PlaceHi may access information made available through the authorized Google APIs, including, depending on granted permissions and available API functionality:
Google account identifiers;
Business Profile account information;
location identifiers;
business name;
business address;
business telephone number;
business categories;
business hours;
photos or other Business Profile media;
posts;
reviews;
review responses;
business performance information;
other Business Profile information necessary to provide the requested integration.
We do not obtain access merely because a Place exists on Google.
The business owner must authorize the connection using Google's authorization mechanism.
Google states that Business Profile API access does not itself permit a platform to query arbitrary profiles; the authorized user must have access to the specific Business Profile.
We use Google data only for the purposes disclosed to you, such as:
connecting your Place to your Google Business Profile;
synchronizing permitted business information;
displaying permitted business information;
helping you manage your connected profile;
retrieving permitted reviews;
providing permitted review-management functionality;
creating or managing Google Business Profile posts when you specifically authorize such functionality;
providing permitted business insights;
maintaining security and integrity of the integration;
detecting failures and maintaining the integration.
We do not sell Google user data.
We do not use Google API user data for advertising, retargeting, data brokerage, credit decisions or unrelated commercial purposes.
Our handling of Google user data is subject to Google's API Services User Data Policy and applicable Business Profile policies. Google's policies require data access and use to be clearly disclosed, limited to necessary permissions, and handled securely.
Certain Google Business Profile data is subject to additional Google-specific restrictions.
We retain and cache Google Business Profile information only for the period and purposes permitted under:
applicable law;
the Google APIs Terms;
Google Business Profile Terms;
Google Business Profile API Policies;
Google API Services User Data Policy.
Google currently restricts the storage of Business Profile API Content and states that stored API Content must be retained only temporarily and securely, with a current maximum of 30 calendar days for permitted stored Content.
Where a Google policy requires deletion, refresh or disassociation sooner than our ordinary retention period, we will follow the applicable Google requirement.
PlaceHi may process information concerning Places, including:
place names;
addresses;
coordinates;
phone numbers;
websites;
opening hours;
business categories;
photographs;
videos;
descriptions;
social media links;
public business information;
ownership or management information;
verification information.
Some Place information may relate to a business rather than an identifiable individual. To the extent such information constitutes personal information under applicable law, we handle it according to applicable privacy requirements.
Where you use location-enabled features, PlaceHi may collect:
approximate location;
precise location;
GPS-derived coordinates;
IP-derived approximate location;
selected locations;
places you search for;
places you visit or check into, where the relevant feature is enabled.
We use location information to provide functionality such as:
nearby places;
location-aware search;
recommendations;
maps;
check-ins;
discovery;
fraud prevention;
service improvement.
We do not require continuous background location unless a particular feature clearly explains that requirement and you provide the necessary permission.
You may control device location permissions through your operating system, although disabling location may prevent certain features from working.
We process information you voluntarily submit, including:
posts;
reviews;
ratings;
photographs;
videos;
comments;
saved Places;
lists;
recommendations;
contributions;
profile information;
messages;
business information.
Some of this information may be publicly visible.
Before publishing something, consider whether you want it to become publicly accessible.
We may automatically collect:
IP address;
browser type;
operating system;
device type;
device identifiers;
approximate location;
language;
time zone;
referring page;
pages or features used;
timestamps;
crash information;
diagnostic information;
performance information;
security events;
network information.
We use this information to operate, secure, troubleshoot and improve the Services.
We may collect information about how you interact with PlaceHi, including:
searches;
viewed Places;
clicks;
saved Places;
follows;
reviews;
posts;
interactions;
feature usage;
referral information;
session information.
We may use this information to:
improve search;
personalize recommendations;
detect abuse;
measure product performance;
improve features;
understand platform usage;
develop new features.
If you contact PlaceHi, we may collect:
your name;
email;
phone number;
support messages;
attachments;
correspondence history;
technical information associated with the request.
We use this information to resolve support issues, investigate complaints and communicate with you.
If PlaceHi introduces paid products or services, payments may be processed by third-party payment providers.
We may receive information such as:
transaction ID;
payment status;
amount;
currency;
billing information;
limited payment details.
We generally do not need to store complete payment-card numbers when payment is handled by a specialized payment provider.
Payment providers maintain their own privacy policies and security requirements.
PlaceHi may use:
cookies;
local storage;
session technologies;
pixels;
analytics technologies;
similar technologies.
We may use these for:
authentication;
security;
preferences;
analytics;
performance;
fraud prevention;
functionality;
measuring communications;
personalization.
Where required by law, we will obtain consent before using non-essential cookies or similar tracking technologies.
Users may manage cookies through browser settings and, where applicable, PlaceHi consent controls.
A separate Cookie Policy may provide additional details.
Depending on applicable law, we may use personal information to:
Provide the Services
create accounts;
authenticate users;
provide discovery;
display Place profiles;
provide search;
publish Content;
manage Place profiles;
provide owner tools.
Communicate
account notifications;
security notices;
service communications;
support responses;
administrative messages.
Improve PlaceHi
analytics;
debugging;
product development;
search relevance;
recommendations;
performance measurement.
Protect PlaceHi
fraud detection;
spam prevention;
abuse detection;
account security;
investigation of policy violations;
prevention of unauthorized access.
Legal compliance
We may process information where necessary to:
comply with laws;
respond to lawful requests;
enforce agreements;
establish or defend legal claims;
protect rights, safety or property.
Depending on where you live, PlaceHi may rely on one or more legal bases, including:
performance of a contract;
compliance with legal obligations;
your consent;
legitimate interests;
protection of vital interests;
other lawful bases recognized by applicable law.
Where consent is required, we will request it in an appropriate manner.
Where processing is based on consent, you may withdraw consent, subject to applicable law and legitimate reasons for continued processing.
Under India's Digital Personal Data Protection Act, consent must be free, specific, informed, unconditional and unambiguous, and withdrawal must be capable of being exercised comparably easily.
Where permitted by applicable law, PlaceHi may process information based on legitimate interests such as:
securing the platform;
preventing fraud;
protecting users;
improving services;
maintaining technical infrastructure;
analyzing product performance;
communicating important service information;
defending legal claims.
Where required, we balance these interests against applicable privacy rights and expectations.
We do not sell your personal information for money.
We may share personal information with:
Service providers
Companies that help us operate the platform, including providers of:
hosting;
databases;
storage;
CDN;
email delivery;
authentication;
analytics;
security;
payment processing;
customer support;
AI services;
monitoring.
Examples may include providers such as Vercel, Cloudflare, Resend and other infrastructure providers used by PlaceHi.
Business owners
Certain public or user-submitted interactions may be visible to the relevant Place owner, including reviews, messages or other interactions depending on the feature.
Other users
Information you intentionally make public may be visible to other users.
Third-party integrations
When you explicitly connect an external service, information may be exchanged as necessary to provide the feature.
Legal authorities
We may disclose information where required by law, court order, valid governmental request or other lawful process.
Corporate transactions
Information may be transferred as part of a merger, acquisition, financing, restructuring, insolvency process or sale of business assets, subject to applicable law.
Where a user authorizes Google or another external service, PlaceHi may receive information directly from that service.
We do not obtain passwords for those external services.
Access tokens and integration credentials are stored and handled using security controls appropriate to their sensitivity.
Access is limited to authorized personnel and systems that need it to provide the integration or maintain security.
Google requires developers to keep OAuth credentials confidential and to limit API permissions to the minimum necessary functionality.
We may use AI and automated systems to:
generate summaries;
analyze topics or sentiment;
recommend Places;
improve search;
detect spam or fraud;
moderate Content;
generate content suggestions;
translate information;
identify potentially inaccurate information.
Automated systems may make errors.
Unless explicitly stated otherwise, PlaceHi does not make solely automated decisions that produce legal or similarly significant effects on individuals.
Where applicable law gives you rights concerning automated decision-making or profiling, you may exercise those rights.
Public Place profiles, usernames, reviews, posts and other public Content may be indexed by search engines.
Public information may remain accessible through search-engine caches or third-party copies even after deletion from PlaceHi.
PlaceHi may request removal from search engines where technically and legally appropriate, but cannot guarantee that third parties will remove information immediately.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
providing Services;
maintaining accounts;
complying with legal obligations;
resolving disputes;
enforcing contracts;
preventing fraud;
maintaining security;
maintaining legitimate business records.
Retention periods differ depending on the type of information.
When information is no longer required, it may be deleted, anonymized, aggregated or securely isolated.
Some information may remain temporarily in:
backups;
disaster recovery systems;
security logs;
audit records;
legal records.
PlaceHi may use service providers located in countries other than the country where you live.
Where personal information is transferred internationally, we will implement safeguards required by applicable law.
For individuals in the EEA, UK or other jurisdictions with cross-border transfer requirements, transfers may rely on:
adequacy decisions;
standard contractual clauses;
contractual safeguards;
approved mechanisms;
other legally recognized transfer mechanisms.
The GDPR specifically requires transparency around third-country transfers and appropriate safeguards.
We maintain technical and organizational safeguards designed to protect personal information.
These may include:
encryption in transit;
encryption or equivalent safeguards at rest where appropriate;
access controls;
role-based permissions;
authentication controls;
logging;
monitoring;
backup systems;
security testing;
secret management;
rate limiting;
infrastructure isolation.
However, no security system is completely immune to compromise.
If a security incident occurs, PlaceHi will take actions required by applicable law, including notifications where legally required.
Depending on your location and applicable law, you may have rights including:
right to know/access information;
right to correction;
right to deletion;
right to data portability;
right to restrict processing;
right to object;
right to withdraw consent;
right to opt out of certain processing;
right to lodge a complaint with a regulator;
rights concerning automated decision-making;
rights concerning sensitive personal information.
The exact rights and exceptions depend on applicable law.
The GDPR and UK GDPR provide, among other things, rights of access, rectification, erasure, restriction, objection and portability, subject to applicable exceptions.
Contact:
Please include:
your name;
email associated with your account;
the nature of your request;
enough information to verify your identity.
We may need to verify your identity before fulfilling a request.
This is intended to prevent unauthorized access to another person's information.
We will respond within the period required by applicable law.
For individuals whose personal data is subject to India's applicable data-protection framework, PlaceHi will provide mechanisms to exercise applicable rights and withdraw consent where processing is consent-based.
India's DPDP Act includes rights relating to access to information, correction, updating, completion and erasure, subject to the Act and applicable exceptions.
Requests may be sent to:
Where GDPR or UK GDPR applies, PlaceHi will provide applicable rights and transparency requirements.
Depending on the circumstances, you may request:
access;
correction;
deletion;
restriction;
portability;
objection;
withdrawal of consent;
information about automated decision-making.
You may also complain to the relevant supervisory authority.
The applicable law may differ depending on your country and the nature of our processing.
EEA Representative: [IF REQUIRED — INSERT DETAILS]
UK Representative: [IF REQUIRED — INSERT DETAILS]
Do not include these representatives until a lawyer confirms they are required and the appointments are actually in place.
Where the California Consumer Privacy Act and related California laws apply, California residents may have rights concerning their personal information, including rights to know/access, deletion, correction, portability, and to opt out of certain sale/sharing activities where applicable.
PlaceHi does not sell personal information for monetary consideration.
We do not discriminate against users for exercising privacy rights where prohibited by law.
California law includes specific rights concerning access, deletion, opt-out of sale/sharing and non-discrimination.
California residents may contact:
PlaceHi is intended for adults unless a particular service expressly states otherwise.
We do not knowingly permit children below the applicable minimum age to create accounts without legally required authorization or consent.
If we learn that we have collected personal information from a child in circumstances where such collection was not permitted, we will take reasonable steps to delete that information as required by applicable law.
Parents or guardians who believe that a child has provided personal information to PlaceHi may contact:
Please do not upload sensitive personal information to PlaceHi unless the feature explicitly requests it and there is a legitimate reason to provide it.
This includes, for example:
passwords;
authentication codes;
financial account credentials;
government identification numbers;
medical records;
private addresses;
confidential business information.
Where we identify inappropriate sensitive information, we may remove or restrict it where permitted by law.
Information submitted by business users can contain both:
business/commercial information; and
personal information about owners, managers, employees, customers or other individuals.
Business users are responsible for ensuring that personal information they provide to PlaceHi has been collected and shared lawfully.
For example, a business should not upload a customer's private telephone number, medical information or other sensitive information without a lawful basis and appropriate authorization.
If you publish a review, post, image, video or other information publicly, that information may be visible to others.
You are responsible for considering whether Content contains personal information about another person.
PlaceHi may remove Content that violates privacy rights or applicable law.
PlaceHi may contain links to third-party websites, applications or services.
We do not control third-party privacy practices.
Your interaction with third-party services is governed by their respective terms and privacy policies.
We may use analytics and diagnostic technologies to understand:
usage;
performance;
errors;
conversion;
feature adoption;
technical problems.
Where required by applicable law, we will obtain consent for non-essential analytics.
We may use aggregated or de-identified information for legitimate business purposes where permitted by law.
We may send you necessary service messages, including:
account notices;
security notices;
verification messages;
transaction messages;
legal notices;
important service updates.
Where permitted and where you consent or another lawful basis applies, we may send:
newsletters;
product updates;
promotional communications;
recommendations.
Marketing messages will provide an appropriate way to unsubscribe where required by applicable law.
Unsubscribing from marketing does not necessarily stop essential service or security communications.
PlaceHi may appoint third-party service providers to process information on our behalf.
Depending on our architecture, these may include:
cloud infrastructure providers;
hosting providers;
storage providers;
CDN providers;
email providers;
database providers;
analytics providers;
security providers;
customer-support providers;
payment processors;
AI providers.
Where required by applicable law, appropriate contractual and security measures will be used.
PlaceHi may disclose information where reasonably necessary to:
comply with law;
respond to valid legal process;
protect users;
protect the public;
prevent fraud;
investigate security incidents;
enforce agreements;
establish, exercise or defend legal claims.
We may challenge unlawful or overbroad requests where legally appropriate.
If PlaceHi is involved in:
merger;
acquisition;
restructuring;
financing;
insolvency;
sale of assets;
personal information may be transferred as part of the transaction subject to applicable law and appropriate safeguards.
Where legally permitted, PlaceHi may create information that no longer reasonably identifies a person.
We may use such information for:
analytics;
statistics;
product development;
research;
reporting;
platform improvement.
De-identified information will not intentionally be re-identified except where necessary for legitimate security, legal or operational reasons.
You may request deletion of your account and personal information by contacting:
Some information may need to be retained because of:
legal obligations;
fraud prevention;
security;
disputes;
financial records;
regulatory requirements;
contractual obligations;
technical backup limitations.
Where deletion cannot immediately occur, we may restrict the information from further active use and delete it when retention is no longer required.
You may disconnect Google Business Profile or other Google integrations through PlaceHi where the functionality is available.
You may also revoke access through your Google account.
After disconnection, PlaceHi will stop using the revoked access credentials for new API requests and will handle retained data according to applicable law and Google's policies.
Google's Business Profile third-party policies require tools to provide clients with a quick and easy mechanism to disassociate their Business Profile and, when required, relinquish permissions.
PlaceHi does not ask users to provide Google account passwords to PlaceHi.
Google authentication and Business Profile connections are completed using authorized Google mechanisms.
OAuth credentials, where stored, are treated as sensitive credentials and protected using appropriate technical safeguards.
Users should never send their Google password to PlaceHi employees or support personnel.
If PlaceHi experiences a personal-data security incident, we will assess the incident and take the measures required by applicable law.
Where legally required, affected users, regulators or other authorities may be notified.
We may update this Privacy Policy periodically.
Changes may be required because of:
new features;
legal requirements;
new integrations;
changes in technology;
changes in our business;
security improvements.
Where required, we will notify users and obtain consent before processing personal information for a materially different purpose.
Google's User Data Policy specifically requires applications to update disclosures and obtain appropriate consent before using Google user data for a new purpose not previously disclosed.
For general matters:
For support:
For privacy:
For security:
For legal matters:
Where required by applicable law, PlaceHi will publish the name and contact details of its applicable Grievance Officer, Data Protection Officer, representative or other designated contact.